|
|
|
Most people think efficiency means running.
But the Japanese philosophy that invented modern efficiency and implemented it to Toyota says the opposite.
Walk. Do not run.
This is Gemba.
And it’s the concept Rebecca Peixoto Holanda broke down for us at Aromatech.
Gemba translates to “the actual place.” It’s not a meeting room. It’s not a spreadsheet. It’s the floor where the value is actually created.
So the idea is to go there. Observe. Recognize. Solve.
But here is what you need to know about the Gemba Walk.
When you do a “Gemba Walk,” you are forbidden from running. Because if you rush, you miss the small details that cause the big problems. You miss the “why.”
Rebecca showed us how we are applying this to our Quality Assurance here in Orlando. We are moving from “policing” errors to partnering on solutions.
Focus on the process. Not the people.
We are so used to speed being the only metric that matters. But sometimes you have to slow down the walk to speed up the result.
